At Flowers Becontree Heath, we are proud to be a trusted local florist, serving households and businesses in Becontree Heath and surrounding areas. We are dedicated to sourcing and delivering only the freshest flowers, arranged with care by our expert florists. We guarantee both the quality and longevity of every bouquet, ensuring a delightful experience for every recipient.
Your satisfaction is our top priority. Upon receiving your order, please inspect your flowers promptly. In the rare event that your arrangement arrives damaged, wilted, or not up to our usual standards, we ask that you notify us as soon as possible. Early notification allows us to address and resolve any issues quickly.
If your flowers arrive in less than perfect condition, follow these steps:
We will assess your claim swiftly and offer a suitable resolution, whether a refund or a replacement, so you can continue to enjoy beautiful blooms.
We guarantee that all our floral arrangements will remain fresh for a minimum of 5 days from their delivery date, provided they are cared for using the enclosed care instructions. If you find your flowers do not meet our longevity promise, please let us know promptly so we can make things right.
In order to qualify for a refund or replacement under our freshness guarantee, please get in touch within 5 days of delivery if you experience issues with flower longevity, along with photos that illustrate the concern.
Depending on the nature of the problem, Flowers Becontree Heath may offer the following solutions:
We strive for fair and prompt resolutions, ensuring every customer feels confident ordering fresh flowers from their local Becontree Heath florist.
Your feedback matters greatly to us. If at any point you are dissatisfied with our service or product, please reach out with your order details and a description of your concern. Each complaint is reviewed thoroughly and handled with the utmost respect for your time and experience.
We aim to acknowledge every complaint within one working day and resolve most issues within 72 hours. If further investigation or special action is required, we will keep you updated throughout the process.
Flowers Becontree Heath is committed to providing personal service and exceptional freshness on every order. Our established reputation in the Becontree Heath community reflects our focus on genuine care, transparency, and dependability. We look forward to helping you celebrate life's occasions with total peace of mind.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
