These Terms & Conditions set out the guidelines under which Flowers Becontree Heath provides flower delivery and accompanying services to customers across Becontree Heath and the surrounding areas. By placing an order through our online platform, you agree to comply with, and be bound by, the following terms. Please read them thoroughly before initiating any transaction.
By placing an order on our website, you declare that you are at least 18 years of age and possess the legal capacity to enter a binding contract. You agree that any information you provide for the purpose of ordering flowers is accurate, complete, and up to date. Flowers Becontree Heath reserves the right to refuse any order at its discretion if eligibility requirements are not met.
Our order system is designed for efficiency and clarity. The following steps are involved in placing an order for online flower delivery in Becontree Heath:
Orders placed outside our stated business hours may be processed on the next working day. Availability is subject to stock levels, seasonal variations, and delivery capacity.
We accept payment electronically through major debit and credit cards. All prices listed on the website are in Pounds Sterling (GBP) and include VAT where applicable. By providing payment details, you confirm that you are authorised to use the payment method supplied.
Occasionally, additional verification may be required for your protection. Orders will only be dispatched once payment has been received and cleared in full. In the unlikely event a payment cannot be processed, we reserve the right to cancel your order following a notification.
All item prices, specials, and discounts are subject to change without notice. Promotional offers are valid only during the specified period and subject to availability. Discounts or voucher codes cannot generally be combined and may include specific exclusions as outlined in the offer’s terms.
In the event of a pricing error or typographical mistake, we reserve the right to cancel orders before dispatch. Alternative solutions or refunds will be issued as appropriate.
Flowers Becontree Heath currently delivers to Becontree Heath and surrounding areas as specified at checkout. Delivery is available on selected days and within certain times, based on recipient location.
Delivery charges are shown explicitly at checkout prior to order confirmation and acceptance.
We make every effort to ensure that product listings, images, and descriptions accurately reflect the items you receive. However, flowers are a natural product and subject to seasonal variation. Substitutions may occasionally be required to ensure freshness and to fulfil your order on time.
If a significant substitution is needed, our team will use flowers of equal or greater value and similar style where possible. Any change from the original design will preserve the original theme and colour palette. If you have specific requirements, please indicate these at the time of ordering, but note that some flexibility is helpful during high-peak or seasonal periods.
You may cancel or amend your order for online flower delivery in Becontree Heath up to 24 hours before the scheduled delivery date by contacting us directly through the methods specified on our website. Cancellations or changes received less than 24 hours prior to dispatch may not be processed due to the perishable nature of fresh flowers and order preparation timelines.
If an item has already been dispatched, cancellation may no longer be possible. Where orders are cancelled in accordance with these terms, refunds will be processed to the original payment method within 5-7 business days.
We are committed to delivering high-quality flowers to every customer in Becontree Heath and the surrounding areas. If your order is received in unsatisfactory condition or does not match its description, please contact us promptly (ideally within 24 hours of delivery).
Depending on the issue, we may request photographs of the product. We will review the matter and, where a valid concern is upheld, offer a replacement, partial refund, or full refund at our discretion. Claims raised after 48 hours of delivery may not be eligible for compensation due to the perishable lifespan of fresh flowers.
Returns of perishable goods are possible only where products are faulty, misdescribed, or not delivered as agreed. For non-perishable goods (e.g., vases, cards, or gifts), unused items may be returned within 14 days in their original condition and packaging, subject to statutory rights.
It is your responsibility to ensure that delivery details provided, including address and contact information, are accurate and complete. We cannot accept liability for failed or delayed deliveries due to incorrect information supplied by the ordering party. Please ensure safe access for our delivery team at the specified location.
Recipients are encouraged to follow care instructions provided with each arrangement to ensure maximum flower longevity and freshness.
Our total liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased. Flowers Becontree Heath shall not be liable for any indirect, consequential, or special damages arising out of or in connection with the use of our services.
Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any matter for which it would be unlawful to exclude or restrict liability under UK law.
We are committed to protecting your privacy and handling your data in accordance with UK data protection regulations. Details provided as part of the order process are used solely for transaction fulfilment, customer service, and as otherwise set out in our Privacy Policy. We do not sell, rent, or disclose your personal information to unauthorised third parties.
All content, including logos, photos, designs, and text, on the Flowers Becontree Heath website, remains our intellectual property. You may not copy, reproduce, republish, or otherwise use our intellectual property without express written consent.
Flowers Becontree Heath reserves the right to amend or update these Terms & Conditions at any time. Such changes will be effective immediately upon being published on our website. Continued use of our service after a change signifies your acceptance of the latest version.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.
These Terms & Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over all disputes relating to or in connection with these terms and the services offered by Flowers Becontree Heath.
By completing your order, you confirm your acceptance of these Terms & Conditions. Should you have any questions, please contact our customer service team via the communication channels provided on our website. If you are located within Becontree Heath or its neighbouring areas, these terms are specifically set to provide clarity and protection for your local flower delivery orders with us.
Note: These Terms & Conditions apply to all customers using our online flower delivery services in Becontree Heath and the surrounding areas. We recommend printing or saving a copy for future reference. Your statutory rights are not affected.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 481 A124, Dagenham, London, RM8 3NT.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Becontree Heath, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Becontree Heath.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
